Privacy policy

PRIVACY POLICY

Last updated: June 14, 2026

At Gigi Antwerp, we respect your privacy and process your personal data with care and in accordance with the General Data Protection Regulation (GDPR).

1. WHO ARE WE?

Gigi Antwerp
E-mail: contact@gigiantwerp.com
Website: www.gigiantwerp.com

Gigi Antwerp is responsible for the processing of personal data as described in this Privacy Policy.

2. WHAT DATA DO WE COLLECT?

When you visit our website or place an order, we may collect the following information:

  • First and last name
  • Billing and shipping address
  • E-mail address
  • Telephone number (if provided)
  • Payment information
  • Order history
  • IP address
  • Browser and device information
  • Information collected through cookies

3. WHY DO WE COLLECT THIS DATA?

We process personal data for the following purposes:

  • Processing and delivering orders
  • Customer service and communication
  • Sending order confirmations and shipping updates
  • Handling returns and refunds
  • Fraud prevention and security monitoring
  • Legal and tax obligations
  • Marketing purposes where consent has been given

4. ON WHAT LEGAL BASIS DO WE PROCESS DATA?

We process personal data based on:

  • The performance of a contract (your order)
  • Legal obligations
  • Legitimate interests (such as website security and fraud prevention)
  • Consent (for example, newsletters and marketing cookies)

5. WHO DO WE SHARE YOUR DATA WITH?

We only share personal data when necessary for the operation of our business.

This may include:

  • Shopify (hosting of our online store)
  • Payment service providers
  • Shipping partners and courier services
  • Accounting and administrative service providers
  • Analytics and marketing service providers

We never sell your personal data to third parties.

6. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure that appropriate safeguards are in place in accordance with the GDPR.

7. DATA RETENTION

We do not retain personal data for longer than necessary.

Data required for legal, tax and administrative purposes will be retained for the period required by applicable law.

8. NEWSLETTERS

If you consent to receive marketing communications, we may send you updates about new collections, special offers and news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@gigiantwerp.com.

9. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw your consent

Requests may be submitted via contact@gigiantwerp.com.

We will respond within one month.

10. COOKIES

Our website uses cookies to ensure proper functionality and to improve your browsing experience.

We use, among others:

  • Functional cookies
  • Analytical cookies
  • Marketing cookies (where consent has been given)

You can manage or delete cookies through your browser settings.

11. COMPLAINTS

If you believe that your personal data is not being processed correctly, you have the right to lodge a complaint with the competent data protection authority.

For Belgium:
Data Protection Authority (DPA)
www.dataprotectionauthority.be

12. CHANGES

We may update this Privacy Policy from time to time.

The most recent version will always be published on this website and will indicate the date of the latest revision.